SERVICE
Green Cleaning agrees to perform the work specified by the Client in professional
manner using every care to accomplish a satisfactory service. You represent
that you have read and agree with our Terms and Conditions at all times
while using this Site. You may not use this Site in any way that involves
a failure to abide by the Terms and Conditions. If you do not agree,
do not use this Site. The Client is responsible for the provision of
cleaning materials and equipment when booking a regular or one-off
cleaning service. Cleaning equipment must be in full working order.
In case where cleaning materials and equipment are not provided/not
in full working order, the result from the cleaning visit may not be
successful, Green Cleaning cannot be held responsible and no refund
can be claimed by the Client for the job in question.
Green Cleaning will provide a replacement cleaner should the Client requires
cleaning service if his/her regular cleaner is not available.
PAYMENT
REGULAR CLEANING SERVICE
Payment must be made by cheque on the day of the cleaning visit or at
the end of the month upon receipt of a monthly invoice or Standing Order.
The Client is charged on a weekly/fortnightly/monthly basis according
to the client's request for number of cleaning hours and interval between
visits. The Client can change the number of hours and the interval between
cleaning visits by giving at least 24 hours notice before the next cleaning
visit.
ONE-OFF CLEANING SERVICE
The Client must pay to Green Cleaning £10.00 per hour for a one-off
cleaning visit unless promotional rate applies; minimum of 3 hours per
visit applies. Payment must be made by cash /cheque on the day of the
cleaning visit or the Client may pay only a deposit at the time of booking
and the rest of the amount on the day the job is completed. The Client
is responsible for providing the tasks list, cleaning materials and equipment.
We do not know how dirty a home is until we start cleaning it. Some homes
need only maintenance cleanings. Others need quite a bit of work and
take longer. The size and condition of your home determines how long
it will take to clean.
END OF TENANCY CLEANING
Payment must be made by cheque before the day of the cleaning visit or
in advance. The balance outstanding should be settled on the day the
job is completed. The standard end of tenancy cleaning does not include
cleaning of walls, ceilings, curtains, balconies, patios, exterior
windows and carpets. If cleaning of balconies, patios, exterior windows
and carpets is required then an extra quote will be provided. If the
Client requires cleaning of walls then Green Cleaning cannot be held
responsible for any unsuccessful results or any damage caused to the
paintwork. Washing up or laundry are not part of the above service
and will not be carried out. The property must be vacated and preferably
without furniture, cutlery etc.
COMPLAINTS
In case of a complaint of breakage or damage, Green Cleaning requires
information within 24 hours. There is a £100.00 excess on any
claim. No claims can be made against Green Cleaning after the above
time limits. In case of damage Green Cleaning will repair the item
at its current cost. If the customer is not completely satisfied with
a cleaning job, Green Cleaning will re-clean any areas and items to
customer's satisfaction. Key replacement/locksmith fees are paid only
if keys are lost by our operatives. There is a £30 per location
liability limit.
Below is a list of conditions Green Cleaning cannot be held responsible for:
Domestic cleaning job not complete due to the lack of suitable cleaning
equipment (e.g. vacuum cleaner, mop, sponge, clothes, cleaning liquids
etc.)
Wear or discolouring of fabric becoming more visible once dirt has been
removed. Old stains that cannot be removed using normal carpet cleaning
methods.
Existing damage or spillage that cannot be cleaned/removed completely
by the cleaner using the provided by the client domestic cleaning products
or a standard carpet cleaning equipment.
Accidental damages due to faulty equipment provided by the Client.
Accidental damages worth £100.00 or less.
Any accidental damages caused by a cleaner working on behalf of Green
Cleaning, if there is an outstanding amount owed by the Client to Green
Cleaning (excluding payment due for the cleaning visit when the accident
happened).
All fragile and highly breakable items, cash, jewellery, items of sentimental
value, art and antiques.
CANCELLATION
Regular Domestic Cleaning: The Client may cancel/skip a cleaning visit
by giving at least 24 hours notice. If not notified on time Green Cleaning
will charge the full amount for the cleaning visit and no refund can
be claimed. The Client may terminate the regular cleaning service by
giving two-week notice in writing specifying last cleaning date. The
Client must pay to Green Cleaning any amounts that he/she owes under
the agreement. Green Cleaning reserves the right to cancel the cleaning
service with immediate effect due to non payment.
One-off Domestic Cleaning: The Client may cancel/re-schedule a cleaning
visit by giving at least 24 hours notice. If not notified on time Green
Cleaning will not refund any deposit paid in advance or will charge a
cancellation fee of up to 40% of the quoted price for the booked service.
End Of Tenancy Cleaning: The Client may cancel/re-schedule a cleaning
visit by giving at least 24 hours notice. If not notified on time Green
Cleaning will not refund any deposit paid in advance or will charge a
cancellation fee of up to 40% of the quoted price for the booked service.
Carpet and Upholstery Steam Cleaning: The Client may cancel/re-schedule
a cleaning visit by giving at least 24 hours notice. If not notified
on time Green Cleaning will not refund any deposit paid in advance or
will charge a cancellation fee of up to 40% of the quoted price for the
booked service.
AFTER CANCELLATION OF THE CLEANING SERVICE
By entering into a service agreement with Green Cleaning, the Client
agrees that after the termination of the cleaning service he/she will
not hire or use any home-related services provided by a present or
past cleaner introduced to the Client by Green Cleaning. If the Client
does wish to hire or use home-related services provided by such a cleaner
our referral fee is £1,500.
Green Cleaning reserves the right to make any changes to any part of
these terms and conditions without giving any prior notice. Please see
website for details. By ordering Green Cleaning' service by telephone,
e-mail, fax or Green Cleaning' website the client is agreeing to be bound
by Green Cleaning' terms and conditions.