1. Q: How do you vet your cleaners?
A: We have proven system to vet our cleaners. We ask for:

• references
  proof of address
  identification
  permission to work in UK
  passed an interview

2. Q: Can I specify the day the cleaner comes?
A: Yes, the cleaner will come the day that you required, if the cleaner is not available that day, we will provide a suitable replacement.

3. Q: What happened if we are not happy from the service?
A: Just give us a call and we will allocate another cleaner.

4. Q: Will I have the same cleaner every week?
A: Yes you will have the same cleaner every week.

5. Q: Do you have insurance?
A: Yes we have insurance liability and loss.

6. Q: Are there minimum cleaning hours per visit?
A: Yes there are, 2hrs is the minimum.

7. Q: Do I have to be home when your cleaners are cleaning?
A: It is an optional. You may give us a key or you can just meet the cleaner at the house and than you may come back when they finish for an inspection.

8. Q: Do I have to provide cleaning supplies?
A: Yes.

9. Q: What if something gets damaged or broken?
A: Accidents occasionally happen. Green Cleaning is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. It is our policy that our teams report any incident that occurs, so that we can notify our insurance carrier and rectify the situation as soon as possible. However, for your own protection you can secure any sentimental and antique values safe when you remove them. Please check our terms and conditions for detailed explanation.

10. Q: What about if the cleaner injures themselves?
A: We are fully insured but also recommend that our cleaners undertake Hepatitis B vaccinations.

11. Q: Do I have to do anything before the cleaning?
A: In order to provide high standard of service you may help us if collect or remove any toys and other household items.

12.Q: What if my cleaning falls on a holiday?
A: If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 days in advance.

13. Q: What if I need to change the scheduled cleaning?
A: Just give us a call 24 hours in advance!

14. Q: What if I am not happy with the service?
A: You have to report no late than 24 hours of your cleaning session and our cleaner will re-clean free of charge the area in question.

15. Q: What do I need to do if I have to suspend your cleaning services?
A: Please give us a written notice one month in advance when you need your last cleaning session to take place.

16. Q: What do I need to do if I have to cancel the already booked one off cleaning service?
A: You have to cancel your cleaning 48 hours on advance, if you fail to give the appropriate notice; you will be charged 40% from your estimated charge.

Don't see your question? Ask our experts! We would be happy to provide you with anything from cleaning advice to more information on our services.